Adventures in Phone Menus
I am not a violent man. I’d much rather sip a latte in a café than engage in broken bottle bar fights. But exchanges like the following make me want to use the Chinese water torture (or vice grips) on the designers of said systems:
Andrei is calling Comcast to change some services. 1-800-COMCAST.
Phone Voice: Thank you for calling COMCAST. Please enter the telephone number including area code for where you have or want service.
Andrei: (enters the phone number)
Phone Voice: For English press 1, para español oprima el dos.
Andrei: (dutifully selects 1 as he doesn’t know Spanish)
The phone system waits for an inordinate amount of time all the making sounds like someone trying to quitely pass a kidney stone.
Phone Voice: (cheerfully) To continue this call in English press 1, para español oprima el dos.
Andrei: (jamming finger into 1 again)
The phone system passes another, but smaller, kidney stone.
Phone Voice: Please enter the phone number of your account.
Andrei: the hell ? (enters phone number again)
Phone Voice: I will connect you to the customer service representative now.
CSR comes on line.
CSR: How can I help you?
Andrei: I need to change some of my services. (but really wanting to say “by fixing your damn phone menu”)
CSR: Can I have your phone number please?
Andrei: (head explodes)
